SHASHI CONSULTANCY

1. INFORMATION WE COLLECT

When you contact us or engage our services, we may collect:

• Your name and business name
• Contact details: phone number, WhatsApp number, email address
• Project-related content you provide (text, images, logos, references)
• Payment details (UPI ID or bank account — only if a refund is applicable)
• Communication history (WhatsApp messages, emails)

2. HOW WE USE YOUR INFORMATION

• To complete and deliver your project as agreed
• To send project updates, invoices, and communications
• To maintain records for accounting and legal compliance
• To improve our services based on Client feedback

NOTE: We do NOT sell, rent, share, or trade your personal information with any third party for marketing or commercial purposes.

3. DATA STORAGE & SECURITY

• Your data is stored on our local devices and communication platforms (WhatsApp, email).
• Project files are stored securely and deleted upon Client request after project handover.
• We do not store payment card details or banking credentials.
• We take reasonable precautions to protect your data from unauthorized access.

4. THIRD-PARTY SERVICES

In delivering our services, we may use standard industry tools and platforms for communication and payment processing. These platforms have their own privacy policies. We do not share your personal data with these platforms beyond what is required to complete your transaction. The website may include opensource libraries, fonts, icons, or other third-party resources licensed by their respective owners. Such resources remain the intellectual property of their respective licensors and are subject to their individual license terms.

Website Services: Our website may use trusted third-party services such as Google Analytics 4 (GA4) to understand website performance and visitor interactions, EmailJS to securely deliver contact form submissions, and Tawk.to to provide live chat support. These services may process limited technical information as described in their respective privacy policies.

5. WEBSITE & COOKIES

• Our website may use cookies and similar technologies to improve functionality, enhance user experience, and analyze website performance.
• We use Google Analytics 4 (GA4) to collect anonymous usage information such as pages visited, device type, browser type, approximate location, and website performance. This information helps us improve our website and services.
• We use Tawk.to to provide live chat support. If you choose to communicate through the live chat widget, the information you provide may be stored securely for customer support purposes.
• Our contact form uses EmailJS to securely deliver your submitted information directly to us. We only use this information to respond to your inquiry.
• You may disable cookies through your browser settings. However, some website features may not function as intended.

6. YOUR RIGHTS

• You have the right to request access to personal data we hold about you.
• You may request correction of inaccurate data.
• You may request deletion of your personal data after project completion.
• To make any such request, contact us via WhatsApp or email.
• You may manage or disable cookies through your browser settings at any time.

7. CHILDREN'S PRIVACY

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a minor, please have a parent or guardian engage our services on your behalf.

8. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the revised date. Continued use of our services after changes constitutes acceptance of the updated policy.

Any changes related to third-party services, analytics, cookies, or data processing will also be reflected in this Privacy Policy.

9. CONTACT

For any privacy concerns or data requests, contact us:

• WhatsApp: +91 72580 61920
• Email: sk4481592@gmail.com
• Working Hours: Morning 9:00 AM – 7:00 PM | Evening 7:00 PM onwards