SHASHI CONSULTANCY

1. ADVANCE PAYMENT

• A 30% advance payment is required before any project begins.
• This advance is NON-REFUNDABLE once work has started, as it covers planning, research, and initial design work already invested.
• The advance payment confirms your commitment to the project and protects both parties.

2. CANCELLATION BY Client

Cancellation before work begins:

• If the Client cancels before any work has started, the advance may be refunded after deducting a processing fee of ₹500.
• Client must notify us in writing (WhatsApp message counts as written notice) within 24 hours of advance payment.

Cancellation after work has begun:

• If the Client cancels after work has started, the advance payment is fully forfeited — no refund.
• Any additional payments made will be partially refunded based on percentage of work completed, at our discretion.
• Client will receive all completed work files up to the point of cancellation.

3. CANCELLATION BY SHASHI CONSULTANCY

• In the rare event that we are unable to complete your project due to our limitations, a full refund of all payments received will be processed within 7 business days.
• We will communicate such situations as early as possible.

4. REVISION vs. REFUND

• Dissatisfaction with a design direction is handled through our 2 free revisions — not through refunds.
• A refund is not issued because the Client changed their mind, changed the brief, or wants a completely different design after delivery.
• If revisions are utilized and the Client remains unsatisfied, we will work in good faith to reach a fair resolution — but a full refund is not guaranteed.

5. DELIVERY DELAYS

• If we fail to deliver within the agreed timeline due to our fault, the Client may request a partial discount on the final payment.
• Delays caused by the Client — late content, delayed feedback, unclear requirements — do not qualify for any compensation or discount.
• Timeline restarts from the date complete content is received, if previously delayed by Client.

6. REFUND PROCESS

• All approved refunds are processed via the same payment method used for the original transaction.
• Refund processing time: 5–7 business days after approval.
• Refund requests must be raised within 7 days of delivery date.
• Refunds are not processed for disputes raised after 7 days of project handover.

7. NON-REFUNDABLE SITUATIONS

Refunds will NOT be issued in the following cases:

• Client changed their mind after work began
• Client provided incorrect or incomplete brief and is unhappy with the result
• Client is unhappy after utilizing both free revisions and requesting more without additional payment
• Client delay caused the project timeline to exceed expectations
• Domain, hosting, or third-party tool costs (these are paid directly by Client)